In an announcement Intel admits to design problems with some of it’s latest chipsets and states that it will be working with manufactures to resolve any repairs or problems that will result.
So if you’ve recently purchased a computer system using any of Intel’s latest chipsets be sure to check out if your system is included in the list of problem chipsets.
And DON’T count on your systems suppler to notify you or even be willing to admit that there is a problem. All of the big names have shown a poor record of both admitting or resolving these kinds of problems in the last few years.
So do the research and be proactive to be certain that you receive any necessary repairs or replacements you might be entitled to. And remember it’s up to you to refuse to take no for an answer when you know you’re entitled to warranty coverage and a company seeks to deny you that coverage.
Intel hit with chipset design flaw in Sandy Bridge rollout
Intel said Monday that it discovered a design flaw in a chipset circuit and has “implemented a silicon fix.” The chip giant also said it will work with PC makers to handle returns and repairs.
Specifically, Intel found a design problem in a support chip, the Intel 6 Series, which is code-named Cougar Point. In a nutshell, chipsets with Serial-ATA ports could degrade over time and hurt the performance of hard drives and DVD drives.
This potentially faulty chipset was used in Intel’s latest Core processors, or Sandy Bridge.
In a statement, Intel said:
Intel has stopped shipment of the affected support chip from its factories. Intel has corrected the design issue, and has begun manufacturing a new version of the support chip which will resolve the issue. The Sandy Bridge microprocessor is unaffected and no other products are affected by this issue.
This recall will also lead to a financial hit relative to previous expectations. For the first quarter, Intel said the chipset problem will cut revenue by $300 million as it “discontinues production of the current version of the chipset and begins manufacturing the new version.” The total cost to repair and replace systems will be about $700 million.
At least Intel caught the issue early. The faulty support chip has only been shipping since Jan. 9. Customers impacted will be those that bought second-generation Core i5 and Core i7 systems.
The company said it will deliver an updated version of the chipset in late February with full volume in April. Intel added that it will work with PC makers to handle returns of the chipset and support motherboard replacements.